Cleaning questions, answered

It depends on the size of the job, the condition, and any extras like pet treatment — so we quote each job rather than publish a rate that turns out not to fit. What we do promise: a fixed price, confirmed before we start, and never an hourly rate that creeps.

Usually two to six hours, depending on ventilation, humidity and the season. Melbourne winters are slower. We bring air movers when drying time matters.

Yes. Biodegradable pre-sprays, neutral rinses, and no harsh residue left in the fibres. That is the whole point of how we clean.

We move light furniture as part of the job and put it back on protective tabs. We do not move beds, pianos or anything with electronics on it — for your safety and ours.

Usually, yes. Urine soaks into the underlay, so surface cleaning only masks it. We treat the source with enzyme and oxidiser treatments. If it has reached the subfloor, we will tell you honestly what is achievable before we start.

Every 12 to 18 months for most homes. Every 6 to 12 if you have pets, kids, or a hallway that takes a beating. Manufacturers often require professional cleaning to keep a warranty valid.

Not the way we do it. Wool needs lower heat and lower alkalinity than synthetic carpet, and controlled moisture. We identify the fibre before anything wet goes near it.

Not automatically. Under Victoria’s Residential Tenancies Act 1997 you must leave the property “reasonably clean”. Consumer Affairs Victoria says a professional cleaning requirement depends on the condition the property was in when you moved in, recorded on the condition report, and on whether professional cleaning is actually needed to return it to that condition. We include carpet steam cleaning in our end of lease package because it is what agents most often ask for — not because the law demands it in every case. Check your lease and condition report, or the Consumer Affairs Victoria website, before you agree to anything.

Nothing — they are three names for the same service. Agents and tenants use them interchangeably.

Send us the inspection report within 7 days and we return to re-clean the areas they flagged, at no cost. We guarantee the clean meets the standard; we cannot guarantee what an agent decides about your bond, and nobody honestly can.

Yes. We assign you a cleaner and keep them on your job, so they learn your home rather than re-learning it every fortnight.

No. Weekly, fortnightly, monthly or one-off — pause or cancel whenever you need to.

Yes. Saturdays are our busiest day, and we take after-hours bookings for offices and end-of-lease jobs with a tight deadline.

Yes — Geelong, Newtown, Highton, Belmont, Torquay, Ocean Grove and the Bellarine, with the same team and the same pricing. We also travel to Frankston, the Mornington Peninsula, Ballarat and Bendigo.

Sometimes a small travel component applies for Ballarat, Bendigo and the outer Peninsula. It is always included in the fixed price we give you — never added on the day.

The Eco Mate 7-Day Promise: tell us within 7 days of the clean and we come back and re-clean the areas you are not happy with, free. It covers the work listed on your quote, in the condition the property was in when we left it. It is not a refund guarantee and it cannot reverse permanent damage such as bleach marks, dye or fibre burns — we point those out at the inspection before we start.